We regret to inform you that Swarmer tickets are non refundable and non amendable .We offer competitive pricing at highly coveted venues so once you finalize payment, that seat is considered sold. It's a firm commitment similar to booking a seat on an airline, at a sporting event or concert. Once you go through all of the confirmation screens and submit the transaction, we have a final sale with no cancellation/exchange policy so please book wisely. You can review full T&C in case you need it.
No, if you do not consume anything outside of your Swarmer package then there is no need for any further payment processing. If, for example, you choose to order cocktails that are not included in your package, then you will be charged separately on your own.
We want everyone to get the most of their Swarmer experience. One technique we use to make sure you have more than enough time to enjoy your night is an event start time. In the event that you find yourself running over 15 mins late, we ask that you contact your Swarmer host.
You can find your tickets in My Bookings on the app or in your email confirmation.We highly recommend to keep Swarmer downloaded on your phone in order to show the tickets at the entrance (or print them) on the day of the event.
Although this may be permitted for some events, it is not recommended. We recommend all our users to purchase their tickets via Swarmer to ensure availability and that they are receiving the best price. As an added benefit, you will receive reward points for every booking placed through Swamer.
You should always read carefully the instructions stated in the ticket details and in the confirmation email, as sometimes extra tips and instructions are listed. (e.g. Calling the restaurant in advance to mention food allergies, etc)
You are more than welcome to order items outside of the selection included in your package. A separate check will be started for you and everything you order will be processed completely separate. Please have your I.D. and credit card ready for the server to process.
In order to change the email address in which you receive emails from Swarmer go to the "Profile" Tab then click the edit icon located to the right of your profile photo. Scroll down to private information and there you will find your current email address. You may change your email address and click “save” to update.
In order to customize the type of notifications you would like to receive, you need to click on the settings icon located on the top right section of your “Profile” tab. Select "Notifications" within your “Settings” and then click “Save” once complete. We encourage you to allow Swamer notifications, this way you won't miss any important messages like plan cancellations or reminders.
Once you’ve arrived at the venue, message your host and let them know that you have arrived. This will ensure your entry to the venue is as smooth as possible. Please makes sure to have your valid I.D. ready. YOU WILL NOT BE ABLE TO GAIN ACCESS TO THE VENUE OR YOUR TABLE RESERVATION WITHOUT AN I.D. MATCHING THE NAME ON YOUR RESERVATION. Everyone attending a promoter table booked through Swarmer must be over the age of 21. No exceptions.
Yes, you may invite your friend to your reservation. All additional guests must have a Swarmer profile and must RSVP to the event via Swarmer. Additional guests invited outside of the app are not permitted.
If you care to order something outside of what is offered on the table, feel free to ask your server to start a separate tab for you. Your payment will be processed completely outside of the app at the venue’s regular pricing.